AML Onboarding Associate

The candidate will have experience of working in a fast-paced dynamic team and helping identify and establish best practices within SPG

This role can be based remotely with infrequent visits to our London & Haywards Heath office

The opportunity

SPG are looking for a detail-oriented, empathetic problem-solver to join our Customer Operations team. The role will encompass all customer interactions across both consumer and professional services platforms.

The ideal candidate will be proficient in supporting the implementation of an organisation’s Financial Crime Management framework. Experience in the management, planning and undertaking customer due diligence (CDD) reviews of new and existing clients. Ensure high quality and controls of customers on-boarding processes and the re-assessment of its clients to strengthen the control framework and ensure compliance with regulatory obligations. The role includes liaison with Origination, Customer onboarding, and risk. operations across the business

What you’ll be doing

  • Act as a senior member of the team, championing Shieldpay values, policies, and best practices.
  • Support the development and implementation of the financial crime framework, associated policies, and procedures
  • Conduct reviews of new prospects and existing clients, assessing the risk profile and KYC documentation, resolving any issues found by liaising with Origination and Senior Management where necessary.
  • Undertake PEP reviews and prepare reports for senior management approval.
  • Assist the business as and when required on financial crime related queries, by providing advice and guidance, outlining options, and recommending solutions as appropriate.
  • Assist in the review and update of department procedures and drive system and process improvements.
  • Support the preparation and continuous enhancement of monthly Financial Crime Risk reporting including key risk measures, events, control effectiveness and dashboards.
  • Support the championing of a proactive Financial Crime risk culture across the business
  • Maintain a working knowledge of regulations relating to Financial Crime
  • Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Manage incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Work with Senior Customer Operations manager to ensure proper customer service is being delivered
  • Building strong and long-lasting relationships with prospective and existing clients

What are we looking for in you

  • Knowledge of multiple complex client types (i.e., Corporates, Non-Banking Financial Institutions, Funds, Non-Operating/Asset Holding Companies/SPVs, Organizations, Publicly Traded Companies, Trusts)
  • Extensive Financial Crime experience working within a Financial Institution that operates in multiple jurisdictions.
  • Experience of developing policies and procedures
  • Experience in conducting reviews of new prospects and existing clients, assessing the risk profile and KYC documentation including sanctions.
  • Solid AML Compliance experience with a good understanding of AML laws, rules and regulations within the EMEA region.
  • Knowledge of AML, ABC, Fraud, Sanctions, KYC, customer data, and related systems is desirable.
  • Knowledge of undertaking PEP reviews and writing an approval report for senior management.
  • A good working knowledge of JMLSG.
  • Experience of working within a high-pressure environment, managing activities to tight timelines, and displaying collaboration across multiple stakeholders by driving continuous improvements and efficiency initiatives.
  • Strong written and oral communication skills with experience of conflict resolution and ability to influence internal and external stakeholders
  • Strong attention to detail
  • Client focused whist maintaining a strong controls mind-set
  • Proactive and flexible approach to personal workload and wider team targets
  • Ability to work under pressure and to fixed deadlines
  • Effective at managing time appropriately and organising workload for maximum productivity
  • Logical, structured approach to planning, problem solving and decision-making
  • Strong client focus and ability to partner with various internal groups and client coverage
  • Independent, self-motivated, with an ability to adapt and be flexible in a team environment
  • Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria.

SPG is an equal opportunities employer. For SPG building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age 

Additional information

  • Remote status

    Fully remote

We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!



We’re proud that we are able to offer a package of benefits that is above the UK fintech average, designed to look after our people at every stage of their journey with SPG. But don’t think we are resting on our laurels, we are constantly reviewing our offering, and listening to feedback, to make sure we are able to help and support our team…

  • Share options

    We are pleased to issue each new employee a package of share options which ensures that they really can be part of the Group's success.

  • Private medical insurance

    We offer cover for our employees with no financial excess, and coverage of pre-existing conditions, from what we believe is the industry leader in physical AND mental health cover.

  • Life assurance

    Our employees can rest assured that their loved ones will be supported should the worst happen.

  • Pension

    We have a matched workplace pension scheme via Nest

  • Interest-free season ticket loan

    It may not have had a big take-up in 2020 – but it’s there if our people need it.

  • Unlimited annual leave

    We did away with the old-school cap on annual leave allowances to ensure our employees are able to step away from the office and keep a healthy work/life balance. (and we underpinned this with a minimum amount to make sure that it is taken!)

  • Mental well-being days

    Our employees can take a day a month away from work without booking or need to seek approval – for those days when your head is just not in the right space.

  • Enhanced allowances

    From maternity leave to eyecare, we don’t just offer the basic – we make sure that we are able to go the extra mile and offer well above the average for our employees.

  • Mental well-being support

    We have a calendar of events throughout the year for our employees – as well as the offer of membership to download the Calm app for each employee.

  • Flexible working

    We were always flexible in our approach even before the pandemic – and we are pleased to treat our employees like real adults and judge them on the work they do – and not the hours that they have sat at their desk.

Workplace & culture

Our team is filled with ambitious, curious and entrepreneurial people. We hire and nurture inquisitive, creative minds looking to flourish in a supportive and collaborative environment, recognised by being placed within the top 50 startups to work for in 2021 by Tempo. 

We don’t like old fashioned corporate hierarchy. Instead we like to empower our people to make a change and be autonomous in their role with all the support you need with the other teams around you.

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